Bosch Appliance Repair in Rockford, IL
Updated
Short answer
Independent service. This site and the technicians it connects you with are not affiliated with, endorsed by or authorized by Bosch. If your Bosch appliance is still under the manufacturer's warranty, contact Bosch first: covered repairs go through its own service network.
- E12
- Limescale build-up in the heat pump
- E14
- Flow meter failure or an issue with water flowing into the dishwasher
- E15
- The safety switch detected water in the base
- E16
- An issue with water flowing into the dishwasher or the filling system
- E18
- Water flow issue
- E23
- Drain pump is blocked, clogged or faulty
Warranty
What Bosch's warranty covers
- Dishwashers: limited warranty on the entire appliance, parts and labor, 1 year; electronics (microprocessor or circuit board) parts only, years 2 to 5; racks parts only, years 2 to 5; rust-through of the inner tub liner and stainless door, parts only, lifetime
- Refrigerators: entire appliance, parts and labor, 1 year
- Built-in wall ovens and cooktops: entire appliance, parts and labor, 1 year
- Source: Bosch warranty information
Model number
Where to find the model and serial number
Bosch identifies appliances by the model number, called the E-Nr., on a sticker or rating plate; some services also ask for the FD number (Bosch). Bosch keeps a model number finder for each appliance type that shows where the label sits.
Error codes
What Bosch error codes mean
Meanings are Bosch's own wording, condensed. Codes vary by model, so confirm against your manual.
| Code | Appliance | What Bosch says it means |
|---|---|---|
| E12 | Dishwasher | Limescale build-up in the heat pump. Bosch says to descale and, on models with a softener, use softening salt. source |
| E14 | Dishwasher | Flow meter failure or an issue with water flowing into the dishwasher. source |
| E15 | Dishwasher | The safety switch detected water in the base; leak protection is active. Turn off the water inflow and call for service. source |
| E16, E17 | Dishwasher | An issue with water flowing into the dishwasher or the filling system. source |
| E18 | Dishwasher | Water flow issue: the level is too low or water is not being pumped correctly. source |
| E23 | Dishwasher | Drain pump is blocked, clogged or faulty. source |
| E24 | Dishwasher | Drain pump blocked or its cover loose, or the drain hose kinked or sharply bent. source |
| E25 | Dishwasher | Drain pump blocked, or the drain pump cover loose or missing. source |
| E27 | Dishwasher | House power supply to the unit is too low. source |
Before you call
Have these ready
- The full model and serial number from the rating tag (a phone photo is fine)
- The purchase or delivery date, to check warranty coverage first
- The exact error code or blink pattern, and when it appears
- Gas, propane or electric, for ranges and dryers
- What you have already tried, such as a reset or a cleaned filter
Recalls
Check for a Bosch recall
Search the U.S. Consumer Product Safety Commission's recall list for Bosch and your appliance type before paying for a repair; recall notices say what remedy the manufacturer offers. See how to check for appliance recalls.
Common questions
Bosch repair questions
What does E15 mean on a Bosch dishwasher?
Bosch says the safety switch has detected water in the base and the leak protection system has activated. Turn off the water inflow and have the leak found.
What does E24 mean on a Bosch dishwasher?
A drain problem: Bosch lists a blocked drain pump, a loose pump cover, or a kinked or sharply bent drain hose.
How long is the Bosch dishwasher warranty?
One year parts and labor, parts-only coverage on electronics and racks in years two through five, and lifetime parts-only coverage for rust-through of the tub and stainless door.
Bosch appliances we cover
Bosch appliance acting up?
Tell us the Bosch model, the error code if there is one, and what it is doing. A local independent technician calls back with a time and a price before any work starts.