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LG Appliance Repair in Rockford, IL

Updated

Short answer

LG refrigerators carry one year of parts and labor, five years on the sealed system and compressor, and parts-only coverage on the linear or inverter compressor through year ten (LG). On LG washers, OE means it cannot drain, IE a water supply problem and dE a door that will not lock. An LG dryer showing d90 or d95 has detected a 90 or 95 percent blocked vent.

Independent service. This site and the technicians it connects you with are not affiliated with, endorsed by or authorized by LG. If your LG appliance is still under the manufacturer's warranty, contact LG first: covered repairs go through its own service network.

Warranty

What LG's warranty covers

LG's refrigerator limited warranty lists one year from the original retail purchase for parts and labor on internal and functional parts, five years parts and labor on the sealed system (condenser, dryer, connecting tube and evaporator) and on the compressor, and for linear or inverter compressors, parts only in years six through ten, with labor charged (LG). The same document excludes damage from leaky or frozen water pipes, inadequate water supply and power failures.

Model number

Where to find the model and serial number

LG's support, manuals and warranty lookups are all organized by model number, so find it before you call. The model number guide lists where manufacturers put the tag by appliance type.

Error codes

What LG error codes mean

Meanings are LG's own wording, condensed. Codes vary by model, so confirm against your manual.

CodeApplianceWhat LG says it means
OEWasherThe water cannot drain. Check the drain hose for kinks or clogs and clean the drain filter. source
IEWasherA problem with the water supply, such as faucets not fully open. source
dE, dE1, dE2WasherThe washer cannot lock its door: not closed completely, misaligned, or a defective latch. source
UE / UbWasherUnbalanced load; some load types do not distribute weight evenly. source
FEWasherThe washer is overfilling, usually from a faulty water valve. source
PEWasherThe water level sensor is malfunctioning. source
tEWasherA heating error, usually caused by a faulty thermistor. source
SUDWasherToo many suds; the washer adds a suds-reducing cycle of about 2 hours. source
d90 / d95DryerThe duct blockage sensor has detected a 90 or 95 percent blockage in the ductwork. source

Before you call

Have these ready

  • The full model and serial number from the rating tag (a phone photo is fine)
  • The purchase or delivery date, to check warranty coverage first
  • The exact error code or blink pattern, and when it appears
  • Gas, propane or electric, for ranges and dryers
  • What you have already tried, such as a reset or a cleaned filter

Recalls

Check for a LG recall

Search the U.S. Consumer Product Safety Commission's recall list for LG and your appliance type before paying for a repair; recall notices say what remedy the manufacturer offers. See how to check for appliance recalls.

Common questions

LG repair questions

What does OE mean on an LG washer?

LG says OE means the water cannot drain. Check whether the drain hose is kinked or clogged, and clean the drain pump filter.

What do d90 and d95 mean on an LG dryer?

The dryer's duct blockage sensor has detected a 90 or 95 percent blockage in the ductwork. LG says to clean the lint filter and check for strong airflow at the outside vent.

How long is LG's refrigerator warranty?

One year parts and labor, five years on the sealed system and compressor, and parts only through year ten on linear or inverter compressors, per LG's refrigerator warranty document.

LG appliance acting up?

Tell us the LG model, the error code if there is one, and what it is doing. A local independent technician calls back with a time and a price before any work starts.