How an Appliance Repair Visit Works
Updated
Short answer
- 1
Send the details
Call (815) 800-0677 or use the request form. The appliance, the brand, the model number (where it is), how old it is, and what it is doing or the exact error code. A photo of the rating tag helps the technician bring the right part.
- 2
A technician calls back
A local technician who covers your town confirms the visit window and the service call fee before coming out. HomeGuide puts a standard call at $70 to $130.
- 3
Diagnosis in your home
The technician finds the cause. Gas leaks, refrigerant and dryer vents are checked with their own safety rules in mind.
- 4
A quote before any work
You get the repair price before anything is done. If the repair is not worth it, because of age or cost, you hear that plainly.
- 5
The repair
Done on the spot when the part is on hand, or on a return trip once it arrives. Ask what labor and parts guarantee applies.
Before the visit
Things to check yourself
- Is it under warranty? Call the manufacturer first if so.
- Is there a recall? Search the CPSC recall list.
- Breaker, plug, gas valve and water valves, the free checks.
- The manufacturer's own steps for the error code on the display.
Questions worth asking
From HomeGuide's hiring checklist (HomeGuide):
- What does the minimum service fee include?
- Do you have the part, or will ordering it cost extra?
- Do you offer a labor or parts guarantee?
- Get the repair estimate in writing before work starts.
Ready when you are
Tell us the appliance and what it is doing. A local technician calls back with a time and a price.